The Care Quality Commission’s (CQC’s) Listening, Learning, Responding to Concerns Review is an independent review to identify improvements to how they learn from, respond to, and act on concerns.
This review is in two phases. CQC Director of Integrated Care, Inequalities and Improvement, Scott Durairaj is leading the oversight and delivery of both phases.
Running through the review will be a focus on inclusivity. This includes understanding whether race or any other protected characteristic has had any impact on how they treat information of concern.
CQC have set up an independent governance panel to oversee this work and help to ensure the independence and credibility of the review.
Arpita Dutt is appointed to the CQC’s independent review governance panel.
